Access your unit 7AM to 7PM every day.
There is no office on site. To contact your local Auburndale manager, *text* our phone number 863-844-5651. To contact our 24/7 customer service hotline, *call* our phone number 863-844-5651.
It's month to month, which means your unit is rented through the end of the month. Your first month's rent is pro-rated. After that, your rent is due on the first of every month.
The first month is pro-rated. Your first payment includes your pro-rated rent, your lock and any applicable fees such as our optional isurance. There are no deposits required.
Your payment is your rental rate plus tax. If you choose to insure your items through us, it will be added to your monthly bill.
Rent is due on the 1st, but we know life is crazy sometimes. There is a 5-day grace period before a late fee is applied to your account.
Nope! There is only one monthly late fee; we do not charge a 2nd late fee later in the month.
We've taken care of that for you. A round lock is purchased at the time of rental; no need to return it to us. Please remove it from your door and take it with you when you have moved out.
Yes. The round lock is part of our security protocol to help protect your belongings. It is required.
Please do not put a second lock on your unit. If you are concerned about security, for example you lost your keys, call or text us and we will place a security lock on your unit preventing anyone from accessing the unit.
To maintain security, only facility staff may remove a lock from a unit. Removing your own lock may result in eviction, damage fees and legal action. Please respect our security measures.
No, your property is not insured with your rental. We offer an affordable insurance option if your homeowner's insurance or renter's insruance does not cover your stored property.
We highly recommend insuring your belongings. Call us 24/7 to sign up for insurnace - it's fast, affordable and provides peace of mind.
Your lease is month to month, which means your rental is through the end of the month. (No refunds for early move out.)
We provide storage only. Remove all of your items including trash to avoid a hefty cleaning fee.